1. Business Information

2. Eligibility & Age Requirements

• Our events are open to a general audience.
• Children may attend events with parental or guardian consent.
• All ticket purchases must be made by adults aged 18+.
• By purchasing a ticket, you confirm you are legally able to enter into a binding contract.

3. Ticket Purchases

3.1 Online Sales

• Tickets are sold online through our website.
• We do not sell tickets offline or at the venue unless explicitly stated for a specific event.

3.2 Ticket Confirmation & Delivery

• A purchase is confirmed only once payment has been successfully completed.
• Tickets are delivered electronically via email to the address you provide.

3.3 Accuracy of Details

• You are responsible for providing accurate contact details (including your email address).
• We are not responsible for missed tickets or communications due to incorrect details provided by you.

4. Pricing & Payments

• All prices are displayed in GBP (£) unless stated otherwise.
• Payments are securely processed via Stripe.
• We do not store payment card details on our servers.
• By completing payment, you authorise Stripe to process the transaction in accordance with Stripe’s terms and policies.

5. Refunds, Changes & Cancellations

5.1 Refund Policy

• Refunds are handled manually by our team.
• Refund eligibility depends on the event and circumstances and is assessed case-by-case.

5.2 Event Changes, Rescheduling, or Cancellation

• We reserve the right to change event details, including date, time, venue, and performers.
• If an event is cancelled and not rescheduled, eligible ticket holders may be offered a refund or alternative options at our discretion.

6. Event Admission & Conduct

• Admission is subject to presentation of a valid ticket (digital or printed, as accepted by the venue/event policy).
• We may refuse entry or remove any attendee who:
  • engages in disruptive, unsafe, abusive, or unlawful behaviour, or
  • violates venue rules or does not follow staff instructions.
• No refunds will be issued if an attendee is removed due to misconduct.

7. Tickets, Transfers & Resale

• Tickets are issued for personal use only.
• Unauthorised resale, duplication, or misuse of tickets is prohibited.
• We reserve the right to invalidate tickets obtained or used in breach of these Terms.

8. Accounts & Guest Checkout

• You may purchase tickets as a guest or create an account.
• You are responsible for keeping your login details confidential.
• We are not liable for unauthorised access resulting from your failure to secure your credentials.

9. Intellectual Property

All content on our website (including text, logos, graphics, images, and branding) is the intellectual property of Desi Celebrations
or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• loss or theft of personal belongings at events,
• indirect or consequential losses, or
• issues arising from third-party services, venues, suppliers, or systems.

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence,
• fraud or fraudulent misrepresentation, or
• any liability that cannot be excluded under UK law.

11. Force Majeure

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including (but not limited to)
acts of God, government restrictions, natural disasters, strikes, or public health emergencies.

12. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
By using our website and purchasing tickets, you confirm you have read and understood our Privacy Policy.

13. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party providers.

14. Changes to These Terms

We may update these Terms from time to time. Changes take effect immediately when published on our website.
Your continued use of the website or attendance at events after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us